Shivacha CRM
A configurable CRM platform you own — with AI built in.
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Overview
A customisable CRM with accounts, contacts, pipelines, activities, workflows, communication integrations, reporting and AI summaries and scoring — delivered as a platform you can extend.
The problem
Generic CRMs force businesses into standard processes and per-seat pricing, while heavy customisation of them becomes costly to maintain.
The solution
Shivacha CRM provides a modern CRM core with a flexible data model, workflow engine and AI features, deployed in your environment and extended for your processes.
Feature modules
What's inside
Accounts & contacts
Flexible relationships and custom objects.
Pipelines
Configurable stages, automation and forecasting.
Activities
Email, calendar and call logging.
Workflows
Approvals, assignments and automation.
AI features
Summaries, lead scoring and next-best actions.
Reporting
Dashboards and exports.
Product preview
Designed for operators and end users.
- Custom objects
- Workflow engine
- Email & calendar sync
- Role-based access
- AI summaries
- Lead scoring
- APIs and webhooks
- Mobile app
Today
Orders
Open
Tickets
SLO
Uptime
Good morning
Your orders
Architecture
Built to integrate and extend.
Modular services behind stable APIs, deployed into your environment.
Specifications
Deployment, security and integration
Integrations
- Email & calendar
- Telephony
- Marketing tools
- ERP
- Identity providers
Security
- Role-based access control and SSO
- Encryption in transit and at rest
- Audit logs for sensitive actions
- OWASP-aligned secure development
- Automated dependency and container scanning
Deployment
- Your cloud account
- Managed SaaS-style deployment
- On-premises Kubernetes
- Multi-region for high availability
Customisation
- White-label branding and themes
- Custom modules and workflows
- Roles, permissions and approval rules
- Integrations with your existing systems
- Localisation and multi-currency
Use cases
Who launches with it
- Industry-specific CRMRelationship models generic CRMs miss.
- Client onboardingRegulated onboarding workflows.
- Partner managementResellers and agents.
- Service CRMCases and service operations.
See it in action
Request a tailored demo for your use case.
Demos are tailored to your markets, partners and integration requirements.
Custom engineering
Extend it with our services
CRM Development
Custom CRM systems and CRM extensions tailored to your sales, service and relationship processes — with AI built in.
Learn moreCustom Software Development
Custom software engineered around how your business actually works — designed, built, integrated and supported end-to-end.
Learn moreAI Integration Services
Integrate AI capabilities into existing products, ERP, CRM and internal systems through APIs, events and embedded UI.
Learn moreRelated products
Works well with
Shivacha ERP
Modular ERP for finance, inventory, procurement and operations.
Learn moreShivacha Portal
Secure self-service portals for customers, partners, suppliers and employees.
Learn moreShivacha AI Sales Agent
An AI sales assistant that qualifies, researches and books — inside your CRM.
Learn moreLearn more
Related thinking
Permission-aware enterprise knowledge assistant
How we design a RAG assistant that answers from thousands of internal documents while respecting every user's access rights.
Learn moreMulti-tenant SaaS foundation built for enterprise readiness
The foundations we put in place when building a SaaS product that will need to sell to enterprises.
Learn moreBuild vs buy: deciding when custom software is worth it
Buy what is commodity, build what differentiates — and be honest about which is which. A practical framework for build-versus-buy decisions.
Learn moreFAQ
Frequently asked questions
Is it priced per seat?
Pricing depends on deployment and customisation, not necessarily per seat. Request a demo to discuss.
Can we migrate from our current CRM?
Yes, with data migration tooling and validation.
Can it be customised deeply?
Yes. You receive a codebase and platform designed for extension.
Request a product demo.
See how Shivacha CRM fits your business, and how we would customise and deploy it.