Technology for insurers modernising policy, claims and customer experience.
Digital distribution, AI claims automation, document processing, portals and legacy modernisation for insurers and MGAs.
- ClientCheckout · wallet
- APIIdempotency key
- Identity & KYCVerified
- Risk & complianceRules passed
- Payment gatewayAuthorised → captured
- LedgerDouble-entry posted
- SettlementBank rail · T+1
Journal entry · balanced
| Account | Debit | Credit |
|---|---|---|
| Customer funds | 120.00 | — |
| Merchant payable | — | 118.20 |
| Fee revenue | — | 1.80 |
Insurers run document-heavy, rules-heavy processes on legacy policy administration systems, while customers expect instant quotes and fast claims. The opportunity for AI and automation is large — if it is engineered with accuracy and auditability.
Shivacha helps insurers digitise distribution and servicing, automate claims intake and document processing with AI, build broker and customer portals and modernise policy and claims systems incrementally.
Industry problems
Challenges in Insurance
Manual claims handling
Slow, costly document review.
Legacy policy systems
Hard to launch new products.
Distribution friction
Brokers and customers lacking digital tools.
Fraud
Detecting suspicious claims early.
Solutions
How we address them
Claims automation
AI intake, extraction and triage.
Portals
Customer and broker self-service.
Embedded insurance
APIs for partner distribution.
Modernisation
Incremental policy system replacement.
AI Transformation
Use-case portfolios, shared AI platforms, governance and production delivery for organisations adopting AI at scale.
Learn moreLegacy Modernization
Incremental modernisation of monoliths, mainframe-era systems and outdated platforms using strangler patterns and parallel running.
Learn moreDigital Transformation
Modernise customer journeys, operations and platforms through incremental, outcome-driven technology change.
Learn moreServices
Services for Insurance
AI Document Processing
Intelligent document processing that reads invoices, contracts, IDs and forms, extracts validated data and routes exceptions.
Learn moreAgentic AI Development
Multi-agent and agentic systems that coordinate specialised agents across long-running workflows with supervision and control.
Learn morePortal Development
Customer, partner, supplier and employee portals with secure self-service, integrations and role-based experiences.
Learn moreLegacy System Modernization
Replace or transform legacy and mainframe-era systems incrementally using strangler patterns, data migration and parallel running.
Learn moreMachine Learning Development
Custom machine learning models for prediction, scoring, forecasting and recommendation, deployed and monitored with MLOps.
Learn moreAPI Development
Design and build secure, well-documented APIs that power your apps, partners and integrations — REST, GraphQL and real-time.
Learn moreProducts
Ready-to-launch platforms
Shivacha Document AI
Extract, validate and route data from any business document.
Learn moreShivacha AI Workflows
Orchestrate processes where rules, integrations, AI and people each do their part.
Learn moreShivacha Portal
Secure self-service portals for customers, partners, suppliers and employees.
Learn moreShivacha AI Support
AI support that resolves, not just responds — grounded in your knowledge and systems.
Learn moreShivacha Agent Platform
Build, govern and operate AI agents that do real work across your systems.
Learn moreShivacha CRM
A configurable CRM platform you own — with AI built in.
Learn moreWork & insights
Related thinking
Agentic claims intake with human approval
A reference design for an AI workflow that reads claim submissions, extracts and validates data, and prepares cases for adjusters.
Learn moreIncremental replacement of a legacy monolith
Our strangler-pattern approach for replacing a critical legacy system domain by domain without downtime.
Learn moreTransformation measured in shipped systems, not slideware
Transformation programmes succeed when every phase ships something that changes how customers are served or how work gets done.
Learn moreAI development cost: what you pay for when you build an AI product or agent
Model fees are rarely the main cost. Data preparation, evaluation, integrations and guardrails decide both the budget and whether the system works.
Learn moreWhy most AI pilots never reach production — and the engineering that fixes it
The model is rarely the problem. Retrieval quality, evaluation, integration and governance decide whether an AI pilot becomes a production system.
Learn moreFAQ
Frequently asked questions
Can AI decide claims?
We design AI to extract, validate and recommend; decisions follow your governance and remain with authorised staff unless policy allows automation.
Do you integrate with policy administration systems?
Yes, through APIs, middleware or data integration.
Build for Insurance.
Tell us about your initiative and we will propose an approach, team and plan.