CRM Development
Custom CRM systems and CRM extensions tailored to your sales, service and relationship processes — with AI built in.
Today
Orders
Open
Tickets
SLO
Uptime
Good morning
Your orders
Division
Service area
Enterprise & Custom Software
Engagement
Project · Team · Managed
Overview
Packaged CRMs suit standard sales processes; many businesses have relationship models they do not fit — complex B2B accounts, regulated client onboarding, partner networks or service-heavy operations. We build custom CRM platforms and extend existing CRMs with custom modules, integrations and AI features such as summarisation, lead scoring and next-best-action.
Common use cases
- Industry-specific CRMRelationship management for sectors poorly served by generic CRMs.
- Client onboarding CRMRegulated onboarding with document collection and approvals.
- Partner relationship managementManaging resellers, agents or franchisees.
- CRM extensionCustom modules and integrations for an existing CRM.
Quick answers
CRM Development at a glance
The essentials in brief. Every project is scoped individually — ask us for specifics.
- What is CRM development?
- Custom CRM systems and CRM extensions tailored to your sales, service and relationship processes — with AI built in.
- Who is it for?
- Typically startups building a first product, scale-ups extending a platform, and enterprises replacing or modernising internal software.
- What does Shivacha provide?
- Data model design
- Pipeline & workflow
- Communication integration
- AI features
- Reporting
- Migration
- Which technologies are used?
- Java, Spring Boot, .NET, C#, Node.js, React — chosen to fit your stack and constraints.
- How does the process work?
- Process mapping → Solution design → Iterative build → Data migration → Rollout & adoption.
- What affects the cost?
- Number of user roles and core workflows
- Platforms (web, iOS, Android)
- Third-party integrations
- Design depth and accessibility targets
- Data migration from existing systems
- Performance, scale and uptime requirements
- How long does it take?
- An MVP typically takes 8–14 weeks; larger platforms are delivered in phases with a usable release every few weeks.
- How do I get started?
- Share a short brief in the form below, book a 30-minute call or message us on WhatsApp. A senior engineer replies within one business day; NDA on request.
Capabilities
What we deliver
Data model design
Accounts, contacts, relationships and custom objects.
Pipeline & workflow
Stages, automation and approvals.
Communication integration
Email, calendar, phone and messaging.
AI features
Summaries, scoring and suggested actions.
Reporting
Dashboards and forecasting.
Migration
Data migration from existing systems.
Architecture
Engineered right from day one
The layers we typically design for enterprise & custom software, adapted to your stack and partners.
- ConfigurabilityBusiness rules held in configuration so operations can adapt without code changes.
- Enterprise identitySSO, role-based access and fine-grained permissions.
- Integration-firstClean APIs so the platform fits your wider landscape.
- Total cost of ownershipDesigned to be maintainable by your team or ours for years.
Delivery
How an engagement runs
- 1
Process mapping
Workshops with the people who do the work to capture real workflows and exceptions.
- 2
Solution design
Buy-versus-build analysis, target architecture and integration plan.
- 3
Iterative build
Module-by-module delivery with user acceptance at each step.
- 4
Data migration
Cleansing, mapping and validated migration from existing systems.
- 5
Rollout & adoption
Training, documentation, phased rollout and hypercare.
Security
Security built into delivery
Controls we apply by default on this kind of work — not a separate phase at the end.
Secure SDLC
Code review, dependency scanning and secrets kept out of source control.
Authentication
Proven identity providers, MFA and least-privilege roles.
OWASP coverage
Protection against common web and API vulnerabilities, verified in testing.
Backups & recovery
Automated backups with tested restore procedures.
Technology
Tools we use for this
Products
Start from a platform
Shivacha CRM
A configurable CRM platform you own — with AI built in.
Learn moreShivacha AI Sales Agent
An AI sales assistant that qualifies, researches and books — inside your CRM.
Learn moreShivacha ERP
Modular ERP for finance, inventory, procurement and operations.
Learn moreRelated services
Often combined with
Custom Software Development
Custom software engineered around how your business actually works — designed, built, integrated and supported end-to-end.
Learn moreEnterprise Software Development
Enterprise-grade platforms with complex permissions, integrations, audit and scale — built for large organisations.
Learn moreERP Development
Custom ERP modules and platforms for finance, inventory, procurement, manufacturing and operations — integrated end-to-end.
Learn moreDedicated team
Software Development Team
A complete, cross-functional team to build and evolve custom software products.
Work & insights
Related thinking
Incremental replacement of a legacy monolith
Our strangler-pattern approach for replacing a critical legacy system domain by domain without downtime.
Learn moreMulti-tenant SaaS foundation built for enterprise readiness
The foundations we put in place when building a SaaS product that will need to sell to enterprises.
Learn moreBuild vs buy: deciding when custom software is worth it
Buy what is commodity, build what differentiates — and be honest about which is which. A practical framework for build-versus-buy decisions.
Learn moreFAQ
Frequently asked questions
Is a custom CRM more expensive than licensing?
Upfront, usually yes; over time, it can be cheaper at scale and far better fitted. We help you compare total cost of ownership honestly.
Can you extend Salesforce or HubSpot instead?
Yes. Extending an existing CRM is often the right choice; we build custom apps and integrations on those platforms.
When is custom software better than SaaS?
When the process is a genuine differentiator, when SaaS forces costly workarounds, when integration requirements are complex, or when per-seat licensing at scale exceeds the cost of owning the platform.
Can custom software integrate with SAP, Salesforce or Microsoft 365?
Yes. We integrate with major ERP, CRM and productivity platforms through their APIs and event mechanisms.
Next step
Build Your Product.
Tell us about your CRM development requirements — goals, timeline and constraints. We will reply with questions, an approach and next steps.
- Senior engineer reads every enquiry
- Reply within one business day
- NDA on request
Your details are used only to reply to this enquiry.