AI Chatbot Development
LLM-powered chatbots for customer service, sales and internal support — grounded, on-brand and integrated with your systems.
- Understand requestIntent: refund · order #4821
- Retrieve policyRefund policy v3 · 2 sources cited
- Call toolsorders.lookup · payments.status
- 4Human approvalRefund above auto-approve limit
- 5Execute actionpayments.refund
- 6Respond & logCustomer reply · audit trail
Tool call
orders.lookup({
order_id: "4821"
}) → { status: "delivered",
amount: 42.00 }Approval required
Refund 42.00 to original payment method
Division
Service area
Generative AI & LLM Applications
Engagement
Project · Team · Managed
Overview
Modern chatbots can understand intent in natural language, answer from your knowledge base and complete tasks through integrations — checking an order, updating an address, booking a meeting. We build chatbots for web, mobile and messaging channels with retrieval grounding, authenticated account actions, brand-consistent tone, seamless human handoff and analytics that show what customers ask and where the bot falls short.
Common use cases
- Customer service chatbotResolves common questions and account tasks, hands off complex cases to agents.
- Sales and lead qualificationAnswers product questions and books qualified meetings.
- Internal help deskIT and HR questions answered with ticket creation when needed.
- Messaging channelsAssistants on WhatsApp, web chat and in-app messaging.
Quick answers
AI Chatbot Development at a glance
The essentials in brief. Every project is scoped individually — ask us for specifics.
- What is AI chatbot development?
- LLM-powered chatbots for customer service, sales and internal support — grounded, on-brand and integrated with your systems.
- Who is it for?
- Typically product companies adding AI features, enterprises automating knowledge work, and teams whose AI pilot needs to become a dependable production system.
- What does Shivacha provide?
- Conversation design
- Knowledge grounding
- Authenticated actions
- Human handoff
- Multichannel deployment
- Conversation analytics
- Which technologies are used?
- Large Language Models, OpenAI Models, Retrieval-Augmented Generation, Embeddings, Vector Databases, Fine-Tuning — chosen to fit your stack and constraints.
- How does the process work?
- Define the job → Build the evaluation set → Prototype retrieval and prompts → Harden for production → Roll out and learn.
- What affects the cost?
- Number and quality of data sources
- Accuracy targets and evaluation effort
- Integrations with business systems
- Model choice, hosting and per-request cost
- Human-in-the-loop and audit requirements
- Data residency and privacy constraints
- How long does it take?
- A scoped proof of value usually takes 4–8 weeks; a production system with evaluation, integrations and guardrails typically takes 3–6 months.
- How do I get started?
- Share a short brief in the form below, book a 30-minute call or message us on WhatsApp. A senior engineer replies within one business day; NDA on request.
Capabilities
What we deliver
Conversation design
Intents, tone, escalation rules and fallback behaviour.
Knowledge grounding
RAG over help centres, policies and product catalogues.
Authenticated actions
Secure account operations through backend APIs.
Human handoff
Context-preserving transfer to live agents.
Multichannel deployment
Web widget, mobile SDK and messaging integrations.
Conversation analytics
Containment, satisfaction and gap analysis.
Architecture
Engineered right from day one
The layers we typically design for generative AI & LLM applications, adapted to your stack and partners.
- Data boundariesDocument-level permissions are enforced at retrieval time so users only see answers from content they may access.
- Grounding & citationsAnswers link to their sources so users can verify, and out-of-scope questions are declined.
- Model portabilityAn abstraction layer lets you swap or mix model providers without rewriting the application.
- Unit economicsSemantic caching, prompt compression and model routing keep per-request cost predictable.
Delivery
How an engagement runs
- 1
Define the job
Which questions or tasks, for which users, with which data — and what a correct answer looks like.
- 2
Build the evaluation set
Representative questions with expected answers, used to score every iteration.
- 3
Prototype retrieval and prompts
A working slice against real documents, measured against the evaluation set.
- 4
Harden for production
Access control, guardrails, fallbacks, caching, streaming and observability.
- 5
Roll out and learn
Staged rollout, feedback capture and scheduled re-evaluation as content and models change.
Security
Security built into delivery
Controls we apply by default on this kind of work — not a separate phase at the end.
Data boundaries
Permission-aware retrieval so users only see answers from documents they may access.
Guardrails
Input and output checks, tool allow-lists and human approval for consequential actions.
No training on your data
Provider settings and contracts chosen so your data is not used to train third-party models.
Audit trail
Prompts, sources, tool calls and approvals logged for review.
Technology
Tools we use for this
Products
Start from a platform
Shivacha AI Support
AI support that resolves, not just responds — grounded in your knowledge and systems.
Learn moreShivacha Voice AI
Natural, low-latency voice agents for inbound and outbound calls.
Learn moreShivacha Copilot Kit
Embed a context-aware AI copilot into your product or internal tools.
Learn moreRelated services
Often combined with
Generative AI Development
Generative AI applications for text, documents, code and media — grounded in your data and engineered for production reliability.
Learn moreLLM Development
LLM application and platform engineering: model selection, fine-tuning, serving, evaluation and cost-optimised inference.
Learn moreRAG Development
Retrieval-augmented generation systems that ground LLM answers in your documents with permissions, citations and measurable accuracy.
Learn moreDedicated team
AI Engineering Team
AI engineers who build production LLM applications, RAG systems and AI features.
Work & insights
Related thinking
Permission-aware enterprise knowledge assistant
How we design a RAG assistant that answers from thousands of internal documents while respecting every user's access rights.
Learn moreMulti-tenant SaaS foundation built for enterprise readiness
The foundations we put in place when building a SaaS product that will need to sell to enterprises.
Learn moreAI development cost: what you pay for when you build an AI product or agent
Model fees are rarely the main cost. Data preparation, evaluation, integrations and guardrails decide both the budget and whether the system works.
Learn moreFAQ
Frequently asked questions
Will the chatbot make things up?
We ground answers in approved content, instruct the bot to decline when the answer is not available and test against real questions before launch.
Can it integrate with our helpdesk?
Yes. We integrate with common helpdesk and CRM platforms for handoff, ticket creation and context sharing.
Should we fine-tune or use retrieval?
For most knowledge-grounded use cases, retrieval-augmented generation is the right starting point: it is cheaper, keeps knowledge current and supports citations. Fine-tuning helps with style, format, domain vocabulary or narrow classification tasks, and is often combined with retrieval.
How do you measure LLM quality?
With task-specific evaluation sets scored for correctness, groundedness, completeness and format, using a mix of automated checks, model-graded evaluation and human review for high-stakes outputs.
Next step
Build Your AI Product.
Tell us about your AI chatbot development requirements — goals, timeline and constraints. We will reply with questions, an approach and next steps.
- Senior engineer reads every enquiry
- Reply within one business day
- NDA on request
Your details are used only to reply to this enquiry.