Shivacha Voice AI
Natural, low-latency voice agents for inbound and outbound calls.
Sources
Help centre · Policies
Grounding
Citations on
Handoff
Enabled
Overview
A voice AI product combining streaming speech recognition, language models and speech synthesis for call handling, appointment management, transcription and call analytics — with telephony integration and warm handoff.
The problem
Call centres face high volumes of routine calls, long waits and limited insight into what customers actually say.
The solution
Shivacha Voice AI handles routine calls end-to-end with natural conversation, escalates complex cases with context and analyses every call for quality and insight.
Feature modules
What's inside
Voice agent
Inbound and outbound conversational agent.
Telephony
SIP and cloud telephony integration.
Transcription
Real-time and post-call transcripts.
Handoff
Warm transfer with summaries.
Call analytics
Summaries, sentiment and compliance checks.
Controls
Consent prompts, redaction and recording policies.
Product preview
Designed for operators and end users.
- Low-latency streaming
- Interruption handling
- Multilingual
- Caller authentication flows
- Calendar integration
- CRM logging
- PII redaction
- Analytics dashboards
- Understand requestIntent: refund · order #4821
- Retrieve policyRefund policy v3 · 2 sources cited
- Call toolsorders.lookup · payments.status
- 4Human approvalRefund above auto-approve limit
- 5Execute actionpayments.refund
- 6Respond & logCustomer reply · audit trail
Tool call
orders.lookup({
order_id: "4821"
}) → { status: "delivered",
amount: 42.00 }Approval required
Refund 42.00 to original payment method
Architecture
Built to integrate and extend.
Modular services behind stable APIs, deployed into your environment.
Specifications
Deployment, security and integration
Integrations
- Cloud telephony providers
- Contact centre platforms
- CRM
- Calendars
Security
- Data stays in your environment where required
- Role-based access and document-level permissions
- Prompt-injection and output guardrails
- Full audit logs of prompts, tool calls and outputs
- Encryption in transit and at rest
Deployment
- Your cloud account (AWS, Azure, Google Cloud)
- Private VPC with self-hosted models
- Managed deployment operated by Shivacha
- Hybrid: hosted UI, private data plane
Customisation
- Model and provider selection
- Custom tools and integrations
- Brand, tone and guardrail policies
- Workflow and approval rules
- Custom evaluation sets
Use cases
Who launches with it
- Appointment managementBooking, confirming and rescheduling.
- Order status callsRoutine inbound queries.
- Collections remindersCompliant outbound reminders.
- Call quality analyticsInsights across all calls.
See it in action
Request a tailored demo for your use case.
Demos are tailored to your markets, partners and integration requirements.
Custom engineering
Extend it with our services
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Frequently asked questions
Do callers know they are speaking with AI?
We recommend clear disclosure, and the platform supports it.
How natural is the conversation?
Streaming architecture keeps latency low; quality varies by language, so we test with your callers.
Can it transfer to a human?
Yes, with warm handoff and a summary for the agent.
Request a product demo.
See how Shivacha Voice AI fits your business, and how we would customise and deploy it.