AI Customer Operations Platform
Shivacha AI Support: AI support that resolves, not just responds — grounded in your knowledge and systems.
Sources
Help centre · Policies
Grounding
Citations on
Handoff
Enabled
Typical implementation
3–4 weeks
White-label implementation
Customization
Configurable
Brand, workflows and integrations
- White-label
- Ready to launch
- Production-ready
- Configurable
- API-ready
Timelines refer to software implementation and deployment scope for a defined configuration. Third-party integrations, regulatory approvals, banking and card-issuer onboarding, custody and liquidity agreements, security audits and other external dependencies may require additional time.
Overview
An AI customer support product with a grounded assistant for customers, agent-assist for support teams, authenticated account actions, human handoff and conversation analytics.
The problem
Scripted chatbots frustrate customers, while support teams drown in repetitive questions and spend time searching for answers.
The solution
Shivacha AI Support answers from your approved knowledge with citations, performs account tasks through secure integrations and hands off seamlessly — while agent-assist speeds up human agents.
Feature modules
What's inside
Customer assistant
Web, app and messaging channels.
Knowledge grounding
RAG over help centre and policies.
Account actions
Secure operations via backend APIs.
Agent assist
Suggested replies and summaries for agents.
Handoff
Context-preserving transfer to live agents.
Analytics
Containment, satisfaction and knowledge gaps.
Product preview
Designed for operators and end users.
- Cited answers
- Multichannel
- Multilingual
- Authenticated actions
- Helpdesk integration
- Agent assist
- Gap analysis
- Tone and policy controls
- Understand requestIntent: refund · order #4821
- Retrieve policyRefund policy v3 · 2 sources cited
- Call toolsorders.lookup · payments.status
- 4Human approvalRefund above auto-approve limit
- 5Execute actionpayments.refund
- 6Respond & logCustomer reply · audit trail
Tool call
orders.lookup({
order_id: "4821"
}) → { status: "delivered",
amount: 42.00 }Approval required
Refund 42.00 to original payment method
Architecture
Built to integrate and extend.
Modular services behind stable APIs, deployed into your environment.
Specifications
Deployment, security and integration
Integrations
- Helpdesk platforms
- CRM
- Messaging channels
- Order and account systems
- Knowledge bases
Security
- Data stays in your environment where required
- Role-based access and document-level permissions
- Prompt-injection and output guardrails
- Full audit logs of prompts, tool calls and outputs
- Encryption in transit and at rest
Deployment
- Your cloud account (AWS, Azure, Google Cloud)
- Private VPC with self-hosted models
- Managed deployment operated by Shivacha
- Hybrid: hosted UI, private data plane
Customisation
- Model and provider selection
- Custom tools and integrations
- Brand, tone and guardrail policies
- Workflow and approval rules
- Custom evaluation sets
Use cases
Who launches with it
- E-commerce supportOrders, returns and delivery questions.
- Fintech supportAccount and card questions with secure actions.
- SaaS supportProduct how-to and troubleshooting.
- Internal help deskIT and HR questions.
See it in action
Request a tailored demo for your use case.
Demos are tailored to your markets, partners and integration requirements.
Custom engineering
Extend it with our services
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Works well with
Shivacha Agent Platform
Build, govern and operate AI agents that do real work across your systems.
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Natural, low-latency voice agents for inbound and outbound calls.
Learn moreShivacha Copilot Kit
Embed a context-aware AI copilot into your product or internal tools.
Learn moreLearn more
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Learn moreFAQ
Frequently asked questions
Will it invent answers?
It answers from approved content and declines when information is unavailable; accuracy is measured before launch.
Does it replace our helpdesk?
No. It integrates with your helpdesk for handoff and ticketing.
Can it act on accounts?
Yes, through authenticated, permission-scoped actions.
Request a product demo.
See how Shivacha AI Support fits your business, and how we would customise and deploy it.