AI Workflow Automation Platform
Shivacha AI Workflows: Orchestrate processes where rules, integrations, AI and people each do their part.
Run
Claims intake
Steps
Classify → Extract → Check
Approval
Required
Typical implementation
2–4 weeks
White-label implementation
Customization
Highly customizable
Brand, workflows and integrations
- White-label
- Ready to launch
- Production-ready
- Customizable
- API-ready
Timelines refer to software implementation and deployment scope for a defined configuration. Third-party integrations, regulatory approvals, banking and card-issuer onboarding, custody and liquidity agreements, security audits and other external dependencies may require additional time.
Overview
An AI workflow automation product with visual workflow modelling, AI steps for extraction and classification, system connectors, human tasks, SLAs and observability.
The problem
Processes that depend on emails, documents and judgement resist traditional automation and end up split across inboxes and spreadsheets.
The solution
Shivacha AI Workflows models processes explicitly, uses AI where input is unstructured and routes exceptions to people with context — with full visibility of every item.
Feature modules
What's inside
Workflow designer
States, transitions, SLAs and ownership.
AI steps
Extraction, classification, summarisation and drafting.
Connectors
CRM, ERP, email, storage and messaging.
Human tasks
Review screens with suggested actions.
Monitoring
Throughput, bottlenecks and SLA breaches.
Versioning
Safe changes with version history.
Product preview
Designed for operators and end users.
- Visual modelling
- AI step library
- Confidence routing
- SLA tracking
- Audit trail
- Role-based tasks
- API triggers
- Analytics
- Understand requestIntent: refund · order #4821
- Retrieve policyRefund policy v3 · 2 sources cited
- Call toolsorders.lookup · payments.status
- 4Human approvalRefund above auto-approve limit
- 5Execute actionpayments.refund
- 6Respond & logCustomer reply · audit trail
Tool call
orders.lookup({
order_id: "4821"
}) → { status: "delivered",
amount: 42.00 }Approval required
Refund 42.00 to original payment method
Architecture
Built to integrate and extend.
Modular services behind stable APIs, deployed into your environment.
Specifications
Deployment, security and integration
Integrations
- ERP
- CRM
- Document storage
- E-signature
- Messaging
Security
- Data stays in your environment where required
- Role-based access and document-level permissions
- Prompt-injection and output guardrails
- Full audit logs of prompts, tool calls and outputs
- Encryption in transit and at rest
Deployment
- Your cloud account (AWS, Azure, Google Cloud)
- Private VPC with self-hosted models
- Managed deployment operated by Shivacha
- Hybrid: hosted UI, private data plane
Customisation
- Model and provider selection
- Custom tools and integrations
- Brand, tone and guardrail policies
- Workflow and approval rules
- Custom evaluation sets
Use cases
Who launches with it
- Invoice-to-payCapture, match and approve.
- Customer onboardingDocument checks and follow-ups.
- Claims intakeClassify and route claims.
- Contract intakeExtract terms and route reviews.
See it in action
Request a tailored demo for your use case.
Demos are tailored to your markets, partners and integration requirements.
Custom engineering
Extend it with our services
AI Workflow Automation
Design and build AI-powered workflows that connect your systems, route decisions and escalate exceptions automatically.
Learn moreBusiness Process Automation
Automate repetitive business processes with workflows, integrations and AI — reducing manual effort and errors.
Learn moreAI Automation
Automate document-, email- and decision-heavy work by combining AI with rules, integrations and existing automation tools.
Learn moreRelated products
Works well with
Shivacha Agent Platform
Build, govern and operate AI agents that do real work across your systems.
Learn moreShivacha Document AI
Extract, validate and route data from any business document.
Learn moreShivacha ERP
Modular ERP for finance, inventory, procurement and operations.
Learn moreLearn more
Related thinking
Agentic claims intake with human approval
A reference design for an AI workflow that reads claim submissions, extracts and validates data, and prepares cases for adjusters.
Learn morePermission-aware enterprise knowledge assistant
How we design a RAG assistant that answers from thousands of internal documents while respecting every user's access rights.
Learn moreTransformation measured in shipped systems, not slideware
Transformation programmes succeed when every phase ships something that changes how customers are served or how work gets done.
Learn moreFAQ
Frequently asked questions
Can business users edit workflows?
Yes, within governed permissions and approval of changes.
What happens with low-confidence AI outputs?
They route to human review automatically.
Is it an RPA tool?
No, it prefers API integrations and uses AI for unstructured inputs; it can trigger existing RPA where needed.
Request a product demo.
See how Shivacha AI Workflows fits your business, and how we would customise and deploy it.