Business Process Automation
Automate repetitive business processes with workflows, integrations and AI — reducing manual effort and errors.
- Understand requestIntent: refund · order #4821
- Retrieve policyRefund policy v3 · 2 sources cited
- Call toolsorders.lookup · payments.status
- 4Human approvalRefund above auto-approve limit
- 5Execute actionpayments.refund
- 6Respond & logCustomer reply · audit trail
Tool call
orders.lookup({
order_id: "4821"
}) → { status: "delivered",
amount: 42.00 }Approval required
Refund 42.00 to original payment method
Division
Service area
Enterprise & Custom Software
Engagement
Project · Team · Managed
Overview
Many organisations still move data by hand between systems, chase approvals by email and track work in spreadsheets. We automate those processes with workflow engines, system integrations, rules and — where input is unstructured — AI. Automation is designed with the people who run the process, measured for time saved and error reduction, and built with visibility into every step.
Common use cases
- Approval workflowsPurchase, expense and contract approvals routed automatically.
- Data synchronisationRecords kept consistent across systems.
- Onboarding processesCustomer, supplier or employee onboarding automated end-to-end.
- Reporting automationRecurring reports compiled and distributed automatically.
Quick answers
Business Process Automation at a glance
The essentials in brief. Every project is scoped individually — ask us for specifics.
- What is business process automation?
- Automate repetitive business processes with workflows, integrations and AI — reducing manual effort and errors.
- Who is it for?
- Typically startups building a first product, scale-ups extending a platform, and enterprises replacing or modernising internal software.
- What does Shivacha provide?
- Process discovery
- Workflow implementation
- System integration
- AI-assisted steps
- Monitoring
- Change management
- Which technologies are used?
- Java, Spring Boot, .NET, C#, Node.js, React — chosen to fit your stack and constraints.
- How does the process work?
- Process mapping → Solution design → Iterative build → Data migration → Rollout & adoption.
- What affects the cost?
- Number of user roles and core workflows
- Platforms (web, iOS, Android)
- Third-party integrations
- Design depth and accessibility targets
- Data migration from existing systems
- Performance, scale and uptime requirements
- How long does it take?
- An MVP typically takes 8–14 weeks; larger platforms are delivered in phases with a usable release every few weeks.
- How do I get started?
- Share a short brief in the form below, book a 30-minute call or message us on WhatsApp. A senior engineer replies within one business day; NDA on request.
Capabilities
What we deliver
Process discovery
Mapping current processes and automation opportunities.
Workflow implementation
Rules, approvals and escalations.
System integration
APIs and connectors between applications.
AI-assisted steps
Extraction and classification of unstructured inputs.
Monitoring
Dashboards for process performance.
Change management
Training and documentation for users.
Architecture
Engineered right from day one
The layers we typically design for enterprise & custom software, adapted to your stack and partners.
- ConfigurabilityBusiness rules held in configuration so operations can adapt without code changes.
- Enterprise identitySSO, role-based access and fine-grained permissions.
- Integration-firstClean APIs so the platform fits your wider landscape.
- Total cost of ownershipDesigned to be maintainable by your team or ours for years.
Delivery
How an engagement runs
- 1
Process mapping
Workshops with the people who do the work to capture real workflows and exceptions.
- 2
Solution design
Buy-versus-build analysis, target architecture and integration plan.
- 3
Iterative build
Module-by-module delivery with user acceptance at each step.
- 4
Data migration
Cleansing, mapping and validated migration from existing systems.
- 5
Rollout & adoption
Training, documentation, phased rollout and hypercare.
Security
Security built into delivery
Controls we apply by default on this kind of work — not a separate phase at the end.
Secure SDLC
Code review, dependency scanning and secrets kept out of source control.
Authentication
Proven identity providers, MFA and least-privilege roles.
OWASP coverage
Protection against common web and API vulnerabilities, verified in testing.
Backups & recovery
Automated backups with tested restore procedures.
Technology
Tools we use for this
Products
Start from a platform
Shivacha AI Workflows
Orchestrate processes where rules, integrations, AI and people each do their part.
Learn moreShivacha CRM
A configurable CRM platform you own — with AI built in.
Learn moreShivacha ERP
Modular ERP for finance, inventory, procurement and operations.
Learn moreRelated services
Often combined with
AI Workflow Automation
Design and build AI-powered workflows that connect your systems, route decisions and escalate exceptions automatically.
Learn moreAI Automation
Automate document-, email- and decision-heavy work by combining AI with rules, integrations and existing automation tools.
Learn moreCustom Software Development
Custom software engineered around how your business actually works — designed, built, integrated and supported end-to-end.
Learn moreDedicated team
Software Development Team
A complete, cross-functional team to build and evolve custom software products.
Work & insights
Related thinking
Agentic claims intake with human approval
A reference design for an AI workflow that reads claim submissions, extracts and validates data, and prepares cases for adjusters.
Learn moreIncremental replacement of a legacy monolith
Our strangler-pattern approach for replacing a critical legacy system domain by domain without downtime.
Learn moreBuild vs buy: deciding when custom software is worth it
Buy what is commodity, build what differentiates — and be honest about which is which. A practical framework for build-versus-buy decisions.
Learn moreFAQ
Frequently asked questions
Low-code or custom automation?
Low-code tools suit simple, departmental automation. Custom automation suits high-volume, critical or complex processes needing reliability, testing and version control.
How do you measure automation value?
By baselining time, volume and error rates before automation and tracking them after.
When is custom software better than SaaS?
When the process is a genuine differentiator, when SaaS forces costly workarounds, when integration requirements are complex, or when per-seat licensing at scale exceeds the cost of owning the platform.
Can custom software integrate with SAP, Salesforce or Microsoft 365?
Yes. We integrate with major ERP, CRM and productivity platforms through their APIs and event mechanisms.
Next step
Build Your Product.
Tell us about your business process automation requirements — goals, timeline and constraints. We will reply with questions, an approach and next steps.
- Senior engineer reads every enquiry
- Reply within one business day
- NDA on request
Your details are used only to reply to this enquiry.