Site Reliability Engineering (SRE)
SRE practices and support — SLOs, error budgets, incident management, capacity planning and reliability engineering.
Region Aactive
Region Bstandby
Async replication · automated failover · backups tested
Observability
Security
Division
Service area
DevOps, Kubernetes & Platform Engineering
Team
Engagement
Project · Team · Managed
Overview
Site reliability engineering applies engineering to operations: defining reliability with SLOs, balancing reliability and velocity with error budgets, managing incidents consistently, learning from post-incident reviews, planning capacity and automating toil. We establish SRE practices and can provide embedded SREs or an SRE team.
Common use cases
- SRE programme launchIntroducing SLOs and incident practices.
- Incident managementConsistent response and communication.
- Toil reductionAutomating repetitive operations.
- Capacity planningPreparing for growth and events.
Quick answers
Site Reliability Engineering (SRE) at a glance
The essentials in brief. Every project is scoped individually — ask us for specifics.
- What is site reliability engineering (SRE)?
- SRE practices and support — SLOs, error budgets, incident management, capacity planning and reliability engineering.
- Who is it for?
- Typically companies migrating to the cloud, teams whose releases are slow or risky, and organisations that need stronger reliability, security or cost control.
- What does Shivacha provide?
- SLOs & error budgets
- Incident management
- Post-incident reviews
- On-call design
- Capacity planning
- Toil automation
- Which technologies are used?
- Kubernetes, Docker, Terraform, Argo CD, GitHub Actions, GitLab CI — chosen to fit your stack and constraints.
- How does the process work?
- Delivery assessment → Pipeline & platform design → Implementation → Adoption → SRE practice.
- What affects the cost?
- Number of applications and environments
- Compliance and data-residency requirements
- Availability and recovery objectives
- Existing automation and IaC maturity
- Multi-cloud or hybrid scope
- Ongoing managed-service needs
- How long does it take?
- Assessments take 2–4 weeks; platform builds and migrations are usually delivered in 2–6 month phases.
- How do I get started?
- Share a short brief in the form below, book a 30-minute call or message us on WhatsApp. A senior engineer replies within one business day; NDA on request.
Capabilities
What we deliver
SLOs & error budgets
Reliability targets tied to decisions.
Incident management
Roles, tooling and communication.
Post-incident reviews
Blameless learning processes.
On-call design
Sustainable rotations and runbooks.
Capacity planning
Load forecasting and testing.
Toil automation
Reducing manual operational work.
Architecture
Engineered right from day one
The layers we typically design for DevOps, kubernetes & platform engineering, adapted to your stack and partners.
- Paved roads, not gatesSelf-service defaults that make the secure path the easy path.
- Everything as codeInfrastructure, policies and dashboards version-controlled.
- Right-sized KubernetesKubernetes where it pays; simpler platforms where it does not.
- Measured reliabilityError budgets balance feature velocity and stability.
Delivery
How an engagement runs
- 1
Delivery assessment
Lead time, deployment frequency, failure rate and recovery time baselines.
- 2
Pipeline & platform design
Golden paths for build, test, deploy and run.
- 3
Implementation
Pipelines, clusters and infrastructure as code.
- 4
Adoption
Migrate services onto the platform with the teams that own them.
- 5
SRE practice
SLOs, alerting, incident management and post-incident reviews.
Security
Security built into delivery
Controls we apply by default on this kind of work — not a separate phase at the end.
Infrastructure as code
Every change reviewed, versioned and reproducible.
Identity & network
Least-privilege IAM, private networking and zero-trust access.
Secrets & encryption
Central secrets management and encryption by default.
Monitoring
Alerting, audit logs and incident runbooks from day one.
Technology
Tools we use for this
Related services
Often combined with
DevOps Services
DevOps transformation — CI/CD, infrastructure as code, automated testing, monitoring and team practices.
Learn moreKubernetes Consulting & Engineering
Kubernetes platforms done right — cluster design, security, GitOps, autoscaling, observability and operations.
Learn moreDocker & Containerization
Containerise applications with Docker — secure images, efficient builds, local development and deployment readiness.
Learn moreDedicated team
DevOps Team
Engineers for CI/CD, infrastructure as code, containers and delivery automation.
Work & insights
Related thinking
Internal developer platform on Kubernetes with GitOps
How we build paved roads so product teams can create, deploy and operate services without infrastructure tickets.
Learn moreTested disaster recovery for a critical transactional system
Our approach to designing and — crucially — regularly testing disaster recovery for systems that cannot lose data.
Learn moreDisaster recovery you haven't tested is a hope, not a plan
Backups are not recovery. Define objectives, automate restoration and rehearse — including the ransomware scenario.
Learn moreFAQ
Frequently asked questions
Is SRE different from DevOps?
SRE is a specific implementation of DevOps principles focused on reliability, using SLOs, error budgets and engineering approaches to operations.
Can you provide on-call support?
Yes, under managed services agreements with defined coverage and response times.
Do we need Kubernetes?
Not always. Kubernetes is valuable for many services, multiple teams and portability. For small systems, managed container services or serverless may be simpler and cheaper.
What is platform engineering?
Building an internal product — templates, pipelines, environments and tooling — that lets development teams self-serve infrastructure safely, reducing cognitive load and tickets.
Next step
Discuss Enterprise Deployment.
Tell us about your site reliability engineering (SRE) requirements — goals, timeline and constraints. We will reply with questions, an approach and next steps.
- Senior engineer reads every enquiry
- Reply within one business day
- NDA on request
Your details are used only to reply to this enquiry.