1. Introduction
At Shivacha Technologies, we prioritize timely and secure delivery of our software solutions to our clients. This Shipping and Delivery Policy outlines the procedures, timeframes, and terms associated with the delivery of our software products and services.
2. Delivery Methods
2.1 Digital Delivery:
- Software Products: All software products developed by Shivacha Technologies will be delivered digitally. Clients will receive their software via email, a secure download link, or through our project management portal.
- Documentation: Any associated documentation, including user manuals, installation guides, and project reports, will also be delivered digitally.
2.2 Physical Delivery:
- Hardware or Accessories: In cases where hardware or physical accessories are part of the project, these will be shipped via a reliable courier service. Shipping charges, if applicable, will be communicated to the client beforehand.
3. Delivery Timeframes
3.1 Digital Delivery:
- Estimated Delivery Time: The estimated delivery time for software products and digital documents will be specified in the project contract. Typical delivery times range from 1 to 5 business days after project completion, depending on the size and complexity of the deliverables.
- Immediate Access: For smaller software updates or patches, clients may receive immediate access upon completion and approval.
3.2 Physical Delivery:
- Estimated Shipping Time: Physical items will be shipped within 3 to 5 business days after project completion and will depend on the client’s location. International shipping may take longer, and any customs duties or import taxes will be the client’s responsibility.
- Tracking Information: Clients will be provided with tracking information once the items have been shipped.
4. Delivery Confirmation
4.1 Digital Delivery Confirmation:
- Acknowledgment of Receipt: Clients are required to acknowledge receipt of the delivered software and documentation via email or through our project management portal.
- Verification: Clients should verify the integrity and completeness of the delivered files upon receipt and notify Shivacha Technologies of any issues within 5 business days.
4.2 Physical Delivery Confirmation:
- Inspection: Clients should inspect the physical items upon arrival and report any damages or discrepancies within 5 business days.
- Signature Requirement: Depending on the value and nature of the shipment, a signature may be required upon delivery.
5. Delays and Issues
5.1 Digital Delivery Delays:
- Notification: In the event of any unforeseen delays, Shivacha Technologies will promptly notify the client and provide a revised delivery schedule.
- Technical Issues: If clients encounter technical issues with the delivered software, our support team is available to assist with troubleshooting and resolution.
5.2 Physical Delivery Delays:
- Courier Delays: Shivacha Technologies is not responsible for delays caused by the courier service but will assist in tracking and expediting the shipment.
- Lost Shipments: If a shipment is lost, we will work with the courier service to resolve the issue and ensure the client receives their items as soon as possible.
6. Contact Information
For any questions or concerns regarding this Shipping and Delivery Policy, please contact us at:
- Email: contact@shivacha.com
- Phone: +91-9910164515
- Address: Fno -203,tower-a4,sec-107, Signature Global Solera, Industrial Estate (gurgaon), Gurgaon 122007
7. Amendments
Shivacha Technologies reserves the right to amend this Shipping and Delivery Policy at any time. Clients will be notified of any changes via email or through our website.
8. Acceptance of Terms
By engaging in our services, clients agree to this Shipping and Delivery Policy in full.